Medex
Start your patient experience strategy journey with our unique mobile platform. Reach quantifiable results with Medex - improve patient satisfaction that reflects improvements in HCAHPS scores.
Get Online
Start using your own mobile app as a new communication channel. Be with your patients whenever they need you.
Book Appointment
Start getting appointments in three clicks via mobile phones.
Slot Improvement
Find out that late patient will be late before appointment time passes. Reduce doctor waiting times
Increase Feedbacks
Increase your feedbacks by sending smart surveys to your patients. when they are most probably to respond.
MEDEX: NEXT GENERATION PATIENT EXPERIENCE PLATFORM
Your patient journey digitalization solution.
HOW IT WORKS? MEDEX platform has three main components : Mobile application, Location Services and Integration Engine. We provide these services over cloud to deliver cost effective, secure, fast outcomes.
APP DESIGN
Our first step is to develop your mobile application with your corporate design and brand. Our experts will support you to provide best user experience to ypur patients.
- – Native Development
- – Great Design
- – Modular Architecture
- – Easy to Customize
Start using your mobile app as a communication channel. Be with your patients whenever they need you!
LOCATION SERVICES
Both Indoor and Outdoor location services will be installed, including worldwide traffic data, pharmacy and facility locations.Use the power of location intelligence to mkae your mobile applications smarter and more interactive.
- – Send Appointment Reminder Message according to user location and traffic.
- – Identify patients who are likely to be late for their appointment
- – Display Location of Venues
- – Calculate and Display estimated distance and arrival time to Venues
- – Start Direct Navigation to Venue
- – Start Indoor Navigation in Specific Venues with audio/image/live-stream
- – Automatically Register Patients On Arrival
- – Send Indoor/Outdoor Location-Based Messages
- – Get Timely Feedbacks
Our solutions include both indoor and outdoor location enabled services to provide a unique experiences for your patients.
INTEGRATIONS
Medex platform can be integrated with your backend systems such as EMR, CRM, Call Center, Digital Signage
- – Self/Integrated Appointment Manager
- – Venue/Department/Doctor Management
- – Survey/Loyalty Card Management
- – Announcement/Partner-Firms Management
- – Payment Systems Management
- – Queue Management Systems
- – Send Location Based Push Notifications
MEDEX can work fully integrated or can work stand alone according to your needs.
ANALYTICS
Location intelligence powered data visualizations, data analytics, and reporting.
- – Ourdoor/Indoor heat maps
- – User movement tracking
- – OP waiting times
- – Area/Room access reports
- – Survey feedbacks
- – Reminders
- – Alarm and notification reports
- – Usage statistics
We will prepare your cloud-based analytics platform to provide you the insight you need.
ALL FEATURES?
SYMPTOM COLLECTOR
Patients can enter the symptoms they have. They will be guided to the related department to find a doctor and book appointment.
DOCUMENT UPLOAD AND SHARING
Patients can upload their previous clinical documents to the hospital system.
CLINICAL HISTORY
Patients can enter clinical background into the system (e.g. allergies, existing illnesses, previous surgeries, current medication etc. )
APPOINMENT SCHEDULER
Patients can make online appointments thru the mobile application. Requires EMR Integration.
APPOINTMENT FOR RELATIVE
Mobile user can get an appointment for their relatives like their children.
SMART APPOINMENT REMINDER
Patients will be reminded about the time they need to leave their location to get the appointment on time (based on the traffic)
PATIENT LATE NOTIFICATION
Hospital will be notified if patients cannot not make it on time.
AUTO PATIENT REGISTRATION
Patients can be registered to the EMR system by the time they enter the building. Requires EMR integration.
MEET WITH PATIENT
At any point in time, indoor or outdoor, the patient can share their current location to meet with coordinators, drivers etc.
HOSPITAL LISTING, Definitions and Directions
All the group hospitals will be listed from nearest to farthest.
DEPARTMENTS LISTING
All the departments that belong to a specific hospital will be listed.
DOCTORS LISTING
All the doctors of the group will be listed with relevant information.
CLINICAL RESULTS SHARING
Patients can view and download their clinical results (e.g, lab results, imaging reports etc.)
UBER / CAREEM CALL
Patients can call UBER or CAREEM cars to get to the hospital.
PHARMACY FINDER
Pharmacies nearby will be listed from nearest to farthest.
SMART PILLS REMINDER
Medication of the patients will be reminded at the required times.
PATIENT MEDICATION SURVEY
Every day patient will be asked, if they are getting better with their medication. Feedback will be sent to the hospital.
PRESCRIPTION INTEGRATION
Prescription for patients can automatically be transferred to medication reminder. Requires EMR Integration.
SMART WATER REMINDER
Water taking times will be reminded to the patient according to their setup.
ONLINE CHAT (IN APP)
Patients can chat with relevant parties like account managers, coordinators, nurses, etc.
ANNOUNCEMENTS LISTING
Announcements that hospital wants to publish over the application.
DIGITAL LOYALTY CARD
A digital loyalty card can be created for the patients for specific usage like earning points or getting discounts.
BEFORE & AFTER FOR ESTHETICS
Patients can take and send the pictures of nose, eye, hair etc. to the esthetics department for review.
SMART SURVEY MANAGEMENT
Satisfaction surveys can be pushed to the patient to get their feedback based on the location and time.
ANALYSIS AND REPORTS
Location enabled reports will be provided to the hospital executives, including heatmaps, app usage reports etc.
LOCATION BASED INFO / MARKETING
Hospital can setup location-based push messages to the related patients for any purpose.
INDOOR LOCATION SERVICES & WAYFINDING
Indoor location services will be setup for the hospital to track patients. Patients will be able to use Indoor navigation to find their way easily.
VISUAL WAYFINDING
Patients can use their online camera views to find their way additional to the map based navigation.
INDOOR NAVIGATION WITH VOICE GUIDANCE
Step-by-step navigation will be also supported with voice guidance.
INDOOR NAVIGATION POI SEARCH WITH VOICE
Patients can search POI's with voice in addition to text search.
DIGITAL SIGNAGE INTEGRATION
Relevant information can be seen by a specific patient as they get near a kiosk or a screen inside the hospital.
OUTDOOR GEOFENCING & LOCATION BASED INFO
Hospital can setup location based push messages to the related patients for any purpose.