Medex

Start your patient experience strategy journey with our unique mobile platform. Reach quantifiable results with Medex - improve patient satisfaction that reflects improvements in HCAHPS scores.

Get Online

Start using your own mobile app as a new communication channel. Be with your patients whenever they need you.

Book Appointment

Start getting appointments in three clicks via mobile phones.

Slot Improvement

Find out that late patient will be late before appointment time passes. Reduce doctor waiting times

Increase Feedbacks

Increase your feedbacks by sending smart surveys to your patients. when they are most probably to respond.

MEDEX: NEXT GENERATION PATIENT EXPERIENCE PLATFORM

Your enterprise mobile application platform with your own brand.

HOW IT WORKS? MEDEX platform has three main components : Mobile application, Location Services and Integration Engine. We provide these services over cloud to deliver cost effective, secure, fast outcomes.

APP DESIGN

Our first step is to develop your mobile application with your corporate design and brand. Our experts will support you to provide best user experience to ypur patients.

  • – Native Development
  • – Awesome Design
  • – Modular Architecture
  • – Easy to Customize

Start using your mobile app as a communication channel. Be with your patients whenever they need them

LOCATION SERVICES

Both Indoor and Outdoor location services will be installed, including worldwide traffic data, pharmacy and competitor locations etc.

  • – Send Appointment Reminder Message according to user location and traffic.
  • – Identify patients who are likely to be late¬† for their appointment
  • – Display Location of Venues
  • – Calculate and Display estimated distance and arrival time to Venues
  • – Start Navigation to Venue
  • – Start Indoor Navigation in Specific Venues with audio/image/live-stream
  • – Send Indoor/Outdoor Location Based Messages

Our solutions include both indoor and outdoor location enabled services to provide a unique experiences for your patients.

INTEGRATIONS

Medex platform can be integrated with your backend systems such as EMR, CRM, Call Center, Digital Signage

  • – Self/Integrated Appointment Manager
  • – Venue/Department/Doctor Management
  • – Survey/Loyaltycard Management
  • – Announcement/Partner-Firms Management
  • – Send Location Based Push Notifications

MEDEX can work fully integrated or can work stand alone according to your needs.

ANALYTICS

Location intelligence powered data visualizations, data analytics, and reporting.

  • – Ourdoor/Indoor heat maps
  • – User movement tracking
  • – Waiting times
  • – Area/Room access reports
  • – Patient arrival times

We will prepare your cloud-based analytics platform to provide you the insight you need.

ALL FEATURES?

SYMPTOM COLLECTOR

Patients can enter the symptoms they have. They will be guided to the related department to find a doctor and book appointment.

DOCUMENT UPLOAD AND SHARING

Patients can upload their previous clinical documents to the hospital system.

CLINICAL HISTORY

Patients can enter clinical background into the system (e.g. allergies, existing illnesses, previous surgeries, current medication etc. )

APPOINMENT SCHEDULER

Patients can make online appointments thru the mobile application. Requires EMR Integration.

APPOINTMENT FOR RELATIVE

Mobile user can get an appointment for their relatives like their children.

SMART APPOINMENT REMINDER

Patients will be reminded about the time they need to leave their location to get the appointment on time (based on the traffic)

PATIENT LATE NOTIFICATION

Hospital will be notified if patients cannot not make it on time.

AUTO PATIENT REGISTRATION

Patients can be registered to the EMR system by the time they enter the building. Requires EMR integration.

MEET WITH PATIENT

At any point in time, indoor or outdoor, the patient can share their current location to meet with coordinators, drivers etc.

HOSPITAL LISTING, Definitions and Directions

All the group hospitals will be listed from nearest to farthest.

DEPARTMENTS LISTING

All the departments that belong to a specific hospital will be listed.

DOCTORS LISTING

All the doctors of the group will be listed with relevant information.

CLINICAL RESULTS SHARING

Patients can view and download their clinical results (e.g, lab results, imaging reports etc.)

UBER / CAREEM CALL

Patients can call UBER or CAREEM cars to get to the hospital.

PHARMACY FINDER

Pharmacies nearby will be listed from nearest to farthest.

SMART PILLS REMINDER

Medication of the patients will be reminded at the required times.

PATIENT MEDICATION SURVEY

Every day patient will be asked, if they are getting better with their medication. Feedback will be sent to the hospital.

PRESCRIPTION INTEGRATION

Prescription for patients can automatically be transferred to medication reminder. Requires EMR Integration.

SMART WATER REMINDER

Water taking times will be reminded to the patient according to their setup.

ONLINE CHAT (IN APP)

Patients can chat with relevant parties like account managers, coordinators, nurses, etc.

ANNOUNCEMENTS LISTING

Announcements that hospital wants to publish over the application.

DIGITAL LOYALTY CARD

A digital loyalty card can be created for the patients for specific usage like earning points or getting discounts.

BEFORE & AFTER FOR ESTHETICS

Patients can take and send the pictures of nose, eye, hair etc. to the esthetics department for review.

SMART SURVEY MANAGEMENT

Satisfaction surveys can be pushed to the patient to get their feedback based on the location and time.

ANALYSIS AND REPORTS

Location enabled reports will be provided to the hospital executives, including heatmaps, app usage reports etc.

LOCATION BASED INFO / MARKETING

Hospital can setup location-based push messages to the related patients for any purpose.

INDOOR LOCATION SERVICES & WAYFINDING

Indoor location services will be setup for the hospital to track patients. Patients will be able to use Indoor navigation to find their way easily.

VISUAL WAYFINDING

Patients can use their online camera views to find their way additional to the map based navigation.

INDOOR NAVIGATION WITH VOICE GUIDANCE

Step-by-step navigation will be also supported with voice guidance.

INDOOR NAVIGATION POI SEARCH WITH VOICE

Patients can search POI's with voice in addition to text search.

DIGITAL SIGNAGE INTEGRATION

Relevant information can be seen by a specific patient as they get near a kiosk or a screen inside the hospital.

OUTDOOR GEOFENCING & LOCATION BASED INFO

Hospital can setup location based push messages to the related patients for any purpose.

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